Cancellation & Refund Policy
This Cancellation and Refund Policy (“Policy”) governs all purchases made through the official website of T Sattai (tsattai.com). By placing an order, you acknowledge and agree to the terms outlined below.
1. No Cancellation Policy
- Once an order is placed and payment processed, cancellations are not permitted.
- Orders enter fulfillment immediately; cancellation requests will not be accepted.
- Customers must verify product, size, quantity, and shipping details before checkout.
2. No Return & No Exchange Policy
- All sales are final—no returns or exchanges under any circumstances.
- This includes incorrect size, change of mind, personal circumstances, or dissatisfaction with design/color.
3. No Refund Policy
- Payments are non-refundable.
- Refunds will not be issued for courier delays, customs, wrong address, or failed delivery.
4. Exceptions (Sole Discretion of T Sattai)
- Defective product due to manufacturing fault.
- Incorrect product delivered.
In such cases, notify us within 48 hours of delivery by emailing info@tsattai.com with order details and photos. If approved, remedies may include replacement or store credit (no cash refunds).
5. Customer Responsibility
- Ensure order details are accurate before checkout.
- Review product descriptions, size guides, and images carefully.
- Provide complete and correct delivery information.
6. Shipping & Delivery Disclaimer
- Orders are shipped via third-party logistics; delays are beyond our control.
- Delays do not qualify for cancellation, return, or refund.
- Customers must ensure availability to receive parcels.
7. Policy Updates
T Sattai reserves the right to update or amend this Policy at any time without notice. The latest version will always be available on tsattai.com.
8. Acknowledgment
By purchasing on tsattai.com, you confirm that you:
- Have read and understood this Policy.
- Agree to No Cancellation, No Return, and No Refund terms.
- Accept that exceptions are solely at T Sattai’s discretion and final.